Okay I gotta have y'all's opinion on this one!
This tale begins last Friday one week ago. My van has started to jerk when I slow down like take my foot off the gas, and then I have to speed up to get it to stop jerking...its like it don't want to go slow..
I have had a speed sensor out for like a year no speedometer, and no cruise I researched online and it says have the rear abs speed sensor checked...
Well I thought it could be the transmission needs a fluid and filter change so I call this garage to see if they do this Yes but we are closed till Monday..it was 2:30 pm last Friday..
Okay Ill come by Monday and make an appointment. I go by Monday he says you should go to the transmission place and see what they say ...SO I did.
Okay Ill come by Monday and make an appointment. I go by Monday he says you should go to the transmission place and see what they say ...SO I did.
They were so nice there they immediately drove my van and even had a second guy drive it they both said its not the transmission it needs a tune up and speed sensors So I go back to the garage...
Made an appointment for Friday 8 am That was for today.
I set the alarm so I could get up and be there by 8 am...I was on time. I told the receptionist Im going to walk to the library and spend the time there waiting for your call to tell me the tune up and sensor check has been done...she said Okay...
By 2 pm no phone call! So I called them. "oh we haven't checked it yet"
WHAT??????????? I had an 8 am appointment time and you have not even looked at it...are you going to get it done by closing time? We'll see. I walk closer and sit in a fast food joint and wait for the call..they call me at 4:10, they close at 5:00, come and get it..
SO I get there she said you want to reschedule for Monday we didn't get around to it..
WTH???????
WTH???????
YOU had it for 8 hrs to do a one hr tune up and you did NADA?
The owner tells me they run a wrecker service, a roadside service, and garage and they have to prioritize...
SO In other words THEY decided my tune up was not important so they just didnt do it..
Then he says 'if you can rent a car and leave it,,,,'
But they don't work on the weekends SO Im gonna pay for a rental while my van sits in his lot all weekend just so he can decide when he is Really Gonna do The work.
I don't think so...
NO there wont be a rescheduled appointment...
Good Bye!
They burned 9 hrs of MY daylight and nothing got done...I was so angry, what would you do? If he had told me he was just too busy to get to it I could have made my appointment at another garage, who DID have time to do it and who probably would have given me a ride home to wait, I did ask them to take me home (no they can't take the time to do that) IF they had done that or told me they might not get to it... I could have made arrangements for a ride...BUT NOPE didn't do any of that....is he just greedy or what... he was over extended well he could of told me that in the beginning. I don't get it. Needless to say I wont be going back and lets just say his Google review is already been done!
Sometimes I feel like this is me...
And this is the world
Makes me wanna get on my pony and ride...
PEACE
Eleanor Roosevelt: You must do the thing you think you can not.
You had every right to be upset, I would too. Hopefully you had it sorted out already. Have a good weekend!
ReplyDeleteNope I will have to make contact with another garage, so I hope next week to find one that can do the work for me, Its a small town so limited amount of garages around!
DeleteWhat nerve! what it going on in the world of service. Before I took this trip I took my truck in to be serviced and have a safety check done. I should have known something wasn't done when the truck was done way to fast and it only cost $26. I started having trouble with it shifting so we checked the trany fluid and it was almost empty! It took a quart of fluid. Then I noticed one of the center ram heads was missing from the rear wheel. I have been using this garage for about 8 yrs. I called and let that stupid girl they hired to reception the desk. I had already told the little idiot I was in the mountains, she said well bring in the truck and we will check for a leak. DAHHHH I won't be going back there ever again.
ReplyDeleteSeems they really dont listen when we speak...like I told her I will be waiting at the library for your call...That told them I expected it to be done that day a tune up should be childs play for an established garage.
DeleteOh, my. I'd have been ripping mad, too!
ReplyDeletethat's what I was... ripping Mad! LoL
DeleteUgh, I hate dealing with car stuff! I hope you find a helpful place to go where you're actually treated like a human being. That lil penguin could TOTALLY take on Dracula if need be!
ReplyDeleteLOL...I felt so bad had to drag out my toys and play to keep from flipping out...
DeleteA good car mechanic is worth his weight in gold. I don't have one and feel your pain. Usually I feel cheated out of money, while you were cheated out of time. Just as bad.
ReplyDeleteyeah I was dreading the bill without a thought to what actually went down...Guess that was why it hit me so unexpectedly.
DeleteI was Going to suggest what you've already done ( putting this on all the review sites you can think of). Horrible unprofessional place. Hope you find a decent mechanic though ... Need to get it fixed.
ReplyDeleteYep that's my new homework assignment to find a garage that is not "too busy to actually do mechanical work"
DeleteUPDATE: So Monday following that Friday (when nothing got done) I had to make a trip to the Capitol city to take care of some business. IT was a hot day of over 100...My AC kept cutting on and off as it is known to do...But then going down one of the interstate highways and when I exited the van stalled!...I Just happened to be on the phone with my son when it happened, he told me put it in N and try the key I did and it started up...
DeleteWhew...I did make it back to my home but it stalled 3 more times along the way!
SO I have an appointment Tomorrow, Thursday at a different place, they said they could give me a ride back home so 8:30 AM trying again...I HAVE another very important errand in the Capitol cit again on Friday So I hope my van gets fixed! IF Not I guess I will have to rent a car to keep my appointment! BUT I shouldn't have to be dealing with this again this week if that mechanic last Friday would have kept this word, you're only as good as your word!
The tune up was done today they brought me home and picked me up! Now I hope it solves the problem of the rough running and the stalling! I'll know by tomorrow night I have another trip to the Capitol city.
DeleteUgh. We recently had a bad experience with getting our truck looked at for issues. Bye bye $140 with nothing to show for it! That taught us who we will and will not visit next!
ReplyDeleteI know how that makes you feel when you spend your money and you get nothing in return!...I hope you find someone you can trust.
DeleteI would have been furious.
ReplyDeleteI was really angry! The tune up I got has helped my van run much better so Im pleased with the job the Other garage did for me. They are a little hole in the wall kind of place but they are upfront and honest, so that goes a long way with me.
Delete